Refund & Cancellation Policy

1. The short version

• Credits you buy are not refundable.
• You can cancel a monthly or annual subscription at any time. It stops at the next renewal, and there are no partial refunds.
• If an AI run fails on our side, the credits it used go back to your balance automatically.
• If you were charged twice or charged in error, contact us and we will put it right.

2. Purchased credits

Credits are digital goods that are added to your balance as soon as your payment succeeds. Because they can be used straight away, payments for credit packs are not refundable, whether the credits have been used or not.

Credits have no cash value and cannot be exchanged for money or transferred to another account.

3. Subscriptions and cancellation

Monthly and annual subscriptions renew automatically until you cancel. You can cancel at any time. When you cancel:

• you are not charged again;
• the subscription stops at the end of the period you have already paid for (the next renewal date);
• you keep every credit already added to your balance;
• there is no refund or partial refund for the current period. This includes annual plans, where all 12 months of credits are added upfront on the day you pay.

4. Failed AI runs

If an AI run fails on our side, for example because the AI service is busy or returns something unusable, the credits it used are returned to your balance automatically. You do not need to ask. These refunds are made as credits, not money.

If a run failed and you think your credits were not returned, write to support@nuggetwolf.com with the date and what you were doing, and we will look into it.

5. Duplicate or mistaken charges

If you were charged more than once for the same purchase, charged after cancelling, or charged an amount you did not agree to, email support@nuggetwolf.com with the date, the amount and the payment reference from your receipt.

• We reply within 7 days.
• If we confirm the charge was a mistake, we refund it to your original payment method within 7 days of confirming. Your bank or card issuer may take a further 5 to 7 working days to show it.

6. Contact

NuggetWolf is run by [OPERATOR NAME], [CITY, STATE], India. For anything about payments, refunds or cancellations, email support@nuggetwolf.com or, when signed in, use the support form (topic “Billing”). See also our Terms and Pricing.